Andy Norman
Andy Norman is the founder of Call Della, the after-hours intake specialist for US law firms, and of Antek Automation, a UK-based voice AI agency. He builds voice AI intake on the Retell AI platform and writes the Call Della guides on intake, compliance and operations.
Andy is not a lawyer, and his guides are not legal advice. They explain how intake works in practice and link to the primary sources, such as bar opinions and statutes, so readers can check each point.
What does Andy Norman write about?
Andy Norman writes about the first call a law firm gets from a prospective client: who answers it, what gets asked and what reaches the attorney the next morning. His guides cover law firm client intake, AI legal intake compliance, intake operations and missed-call costs, and how Call Della compares with legal answering services. Every statistic links to its source, and every comparison uses the other provider’s own published facts.
Guides by Andy Norman
Compliance
Intake playbook
Operations
Comparisons
Reference
Andy also maintains the personal injury rules by state and personal injury case types references.