What does a Posh virtual receptionist do for a law firm?
A Posh virtual receptionistanswers a firm's calls in its name, takes messages, screens and transfers callers, and runs a customized intake. Posh's attorney pagesays its receptionists are trained on the firm's practice areas and intake process and support the firm's internal conflict check. Its FAQ says the receptionists are U.S.-based, work from Virginia Beach, Virginia, and answer 24/7/365 or on demand.
Posh's AI-enabled plans add an AI receptionist that greets callers, collects information and hands sensitive or complex calls to a live receptionist. Call Della works differently. Della is an AI intake specialist who covers nights, weekends and holidays for three practice areas. She runs the full intake for that practice and produces a dossier with a summary, urgency score, recording and transcript for each call. Posh is a receptionist service for any firm. Call Della is an after-hours intake specialist for a few.
How much does Posh cost compared with Call Della?
Posh prices by the receptionist minute. On October 25, 2026, its pricing page listed seven live plans, effective 1 January 2026: Chïc at $65 a month with no minutes included and $2.30 per minute; Vogue at $130 for 50 minutes; Elegant at $215 for 100 minutes; Luxurious at $420 for 200; Prestigious at $700 for 350; Lavish at $975 for 500; and Exclusive at $1,900 for 1,000. Extra minutes cost $1.90 to $2.20 on the plans with minutes included. The AI-enabled plans keep the same base prices and charge about half for AI minutes, for example $1.10 on Vogue AI.
Call Della also prices by the minute, at a different scale. Solo is $329 a month for 300 minutes and Practice is $598 for 600 minutes, with extra minutes at $0.50. See the Call Della pricing page for what each plan includes.
How do Posh and Call Della compare, line by line?
The table below compares Posh and Call Della on the ten criteria every Call Della comparison uses. Each Posh fact links to the posh.com page it came from, read on October 25, 2026.
| Criterion | Call Della | Posh |
|---|---|---|
| Who answers | AI. Della is an AI intake specialist and tells callers so if asked | Live, U.S.-based receptionists, with optional AI-enabled plans that mix AI and live answering (posh.com/ai) |
| Hours covered | Nights, weekends and holidays (after hours only) | 24/7/365, or on demand when you choose (posh.com/faqs) |
| Published price | $329/month (Solo), $598/month (Practice), Group custom | Live plans from $65/month to $1,900/month (prices effective 1 January 2026) (posh.com/pricing) |
| Minutes or calls included | 300 minutes (Solo), 600 minutes (Practice), Group custom | From 0 to 1,000 receptionist minutes, for example 100 minutes for $215 or 500 minutes for $975 (posh.com/pricing) |
| Overage | $0.50 per minute | $1.90 to $2.30 per additional live minute; AI-enabled plans charge about half that for AI minutes ($1.10 on Vogue AI) (posh.com/ai) |
| Legal intake depth | Practice-specific intake for personal injury, criminal defense and immigration only. Every call becomes a dossier with summary, urgency score, recording and transcript | Customized legal intake on your practice areas; supports your internal conflict check process (posh.com/industry/attorney-answering-service) |
| Urgent-call handling | Urgent-call email alerts to the attorney on call, plus a morning brief by 7am in your time zone | Transfers when you set your status to "Accepting Transfers" in the Posh app (posh.com/faqs) |
| Integrations | CRM webhook on the Group plan only. No native Clio, MyCase or other practice-management integration | Via the Posh portal. Names Rocket Matter, Calendly, Acuity Scheduling and Zapier, and covers Clio set-up in its FAQ (posh.com/faqs) |
| Spanish | Spanish on immigration intake only | English and Spanish guaranteed at no extra charge, Monday to Friday, 9am to 6pm Eastern; outside those hours when a bilingual receptionist is available (posh.com/faqs) |
| Contract terms | Month-to-month, no setup fee | Month-to-month. Free trial of 7 days or 250 minutes, whichever comes first (posh.com/pricing) |
When is Posh the better choice for a law firm?
Posh is the better choice when a firm wants live receptionists at a low entry price, daytime coverage, or a practice area Call Della does not serve. A firm that gets a handful of calls a month can start on a plan with no minutes included and pay by the minute. Posh's receptionists cover the working day as well as nights, and its app lets an attorney switch between "Accepting Transfers" and "Not Accepting Transfers" to take live calls when free.
Posh also suits firms whose calls need a human touch: existing clients asking for case updates, or sensitive matters its AI hands to a live receptionist. Its FAQ covers integrations through the Posh portal, including Clio, and the attorney page names Rocket Matter, Calendly, Acuity Scheduling and Zapier. Call Della offers a CRM webhook on Group only. A family law, estate planning or general practice firm should look at Posh first.
When is Call Della the better choice?
Call Della is the better choice when a personal injury, criminal defense or immigration firm needs a full intake on every after-hours caller and a recorded, written file by morning. Della asks the questions for the practice: incident, injuries, fault and deadlines for a personal injury firm; charges, custody, bond and court dates for a criminal defense firm; detention, status and deadlines for an immigration firm.
Recording is a real difference. Posh's FAQ says Posh does not record calls. Call Della records every call, plays the recording disclosure set for the firm's state, and attaches the recording and transcript to the dossier. Spanish is another: Posh guarantees Spanish on weekdays from 9am to 6pm Eastern, while Della takes immigration intake in Spanish at night and on weekends. Call Della does not take daytime calls or serve other practice areas.
How does each service handle an urgent call overnight?
Posh handles an urgent call by transferring it when the attorney has set the Posh app to "Accepting Transfers", and otherwise by following the firm's instructions, according to its FAQ. An attorney can schedule that status ahead of time.
Call Della handles an urgent call by raising the urgency score during intake and emailing an urgent-call alert to the attorney on call. Call Della's plans list email alerts, not live transfers. The attorney sees the dossier before calling back, and every other call waits for the 7am morning brief. A firm that wants a person connected at 3am should choose transfers. A firm that wants the facts in writing before deciding whether to call should choose the alert.
What should a firm check before choosing Posh or Call Della?
- Count your monthly calls and minutes, split into business hours and after hours.
- Split after-hours calls by practice area. Only personal injury, criminal defense and immigration calls fit Call Della.
- Decide whether you need call recordings and transcripts. Posh does not record calls.
- Check when your callers need Spanish, and in which practice area.
- Try both: Posh offers a free trial of 7 days or 250 minutes, and Call Della offers a live demo.
The Call Della comparison hub puts Posh beside Smith.ai, Answering Legal and Ruby on the same criteria.
If your firm handles personal injury, criminal defense or immigration and wants every after-hours call recorded and written up, hear Della first. The demo takes 30 minutes: you hear a live Della call for your practice area and see the dossier it produces.
Questions about Posh and Call Della
How much does a Posh virtual receptionist cost?
As of October 25, 2026, Posh's live receptionist plans run from $65 a month with no minutes included ($2.30 per minute) to $1,900 a month for 1,000 minutes, per posh.com/pricing. The Elegant plan, 100 minutes for $215, is marked most popular. Extra live minutes cost $1.90 to $2.30.
How much does Call Della cost?
Call Della's Solo plan is $329 a month for 300 minutes, and Practice is $598 a month for 600 minutes. Extra minutes cost $0.50. Group is custom. Every plan is month-to-month with no setup fee and covers nights, weekends and holidays.
Does Posh record calls?
No. Posh's FAQ says it does not record calls, so it does not have to play a recording notice, and suggests a third party if a firm needs recordings. Call Della records every call, plays the recording disclosure set for the firm's state, and adds the recording and transcript to each dossier.
Is Posh a person or an AI?
Both are available. Posh's standard plans use live, U.S.-based receptionists, and its AI-enabled plans mix an AI receptionist with live receptionists who take transfers. Della is an AI intake specialist. She tells any caller who asks that she is an AI and never claims to be human.
Do Posh and Call Della answer in Spanish?
Posh guarantees English and Spanish at no extra charge from 9am to 6pm Eastern, Monday to Friday, and outside those hours when a bilingual receptionist is free, per its FAQ. Call Della answers in Spanish on immigration intake only, including nights and weekends.
Which is better for a solo lawyer?
It depends on the calls. A solo lawyer in any practice area who wants a person to answer during the day, at a low monthly cost, fits Posh. A solo personal injury, criminal defense or immigration lawyer who wants every after-hours caller qualified and written up by morning fits Call Della's Solo plan.