How does Call Della keep intake calls confidential?
Call Della keeps intake calls confidential by protecting the data and limiting its use. Every call Della takes is recorded and transcribed, then filed as a dossier in the Call Della dashboard. That call data is encrypted in transit, while it moves between the call, the platform and your dashboard, and at rest, while it is stored. The data is used to answer your firm’s calls, file dossiers, send urgent-call email alerts and produce the morning brief. It is not used to train AI models. A caller’s first call often includes facts about an injury, an arrest or an immigration status, and those facts belong with the firm the caller chose.
Who owns the call recordings and transcripts?
Your firm owns the call recordings, transcripts and dossiers from your callers. Call Della holds that data to run the service for you, and your firm decides how long it is kept. Retention is set per firm, so a firm can match Call Della to its own file retention policy. Ownership also shapes how Della behaves on the call. She answers in your firm’s name, takes the intake for your attorneys and hands every detail to your team. The relationship with the caller stays with your firm from the first word.
What does Della say, and not say, to callers?
Della says only what an intake specialist should. She gives her name and your firm’s name, explains that the office is closed and takes the caller’s details. She never claims to be human, and when a caller asks, she says she is an AI intake specialist. She never gives legal advice, never quotes fees and never promises representation. Each call carries the recording disclosure set for your state. For the rules behind these choices, see AI intake and attorney-client privilege, ABA Formal Opinion 512 explained and call recording consent by state.
What platform does Della run on?
Della’s voice runs on the Retell AI voice platform, and Call Della is built by Antek Automation. Call Della configures Della’s intake flow for each practice area: personal injury, criminal defense and immigration. If your firm needs more detail for a vendor review, email the team and we will answer in writing.
Questions firms ask about call data
Is call data encrypted?
Yes. Call Della encrypts call data in transit and at rest. That covers the recordings, the transcripts and the dossiers Della files for each call. Encryption protects the data while it moves between the phone call, the Call Della platform and your dashboard, and while it is stored.
Who owns the recordings and transcripts?
Your firm does. The recordings, transcripts and dossiers from your callers belong to your firm, not to Call Della. Call Della holds them to provide the service: answering your calls, filing dossiers, sending alerts and producing the morning brief. Your firm decides how long they are kept.
How long does Call Della keep call data?
Retention is set per firm. Your firm chooses how long Call Della keeps recordings, transcripts and dossiers, in line with your own file retention policy and the rules that apply to your practice. Tell us your retention period during setup and Call Della applies it to your account.
Is our callers’ data used to train AI models?
No. Call Della does not use your callers’ recordings, transcripts or dossiers to train AI models. Your callers’ information is used to handle your firm’s calls and nothing else. That matters for confidentiality, because a prospective client’s first call often includes facts they would share only with a lawyer.
Is Call Della HIPAA compliant?
Call Della does not claim HIPAA compliance. Whether HIPAA applies to a law firm’s intake call depends on the firm and the matter, so Call Della does not make a blanket claim either way. Our guide to HIPAA at legal intake explains when the rules can apply and what to ask any intake vendor.
Read more on HIPAA at legal intake and the full AI legal intake compliance guide.